Having facilitated, coached, led and participated in many teams, I have noticed one essential condition that creates change in organisations.
Change starts when groups of people come together to first define, explore and discuss the problem, NOT when they are simply presented with the answer.
Now, the trouble with many ‘change management’ approaches, is that they are geared towards providing answers. Programme offices are established, employees are surveyed, visions are crafted, communications are drafted. But few approaches allow time for teams to come together to define and discuss the problem.
It is in our nature to feel uncomfortable not having any answers, and a meeting designed not to provide answers, but to look into the issues can feel slow or unproductive. But greater awareness created by enquiring into the problem changes things.
And with change comes…… answers.